Get In Touch
Contact No.
(+01) 9-8518168
Business Email
info@onelynature.com
Address
NO 1, Jalan Kim Kee, Jalan Salleh, 84000, Muar, Johor, Malaysia.
We’re here for you. Contact us at anytime.
Estimated response time: within an hour on daytime.
Frequently Asked Question!
General Informations
We’re a brand that delivers healthy fruit snacks perfect for all ages. Our idea is simple, retain the nutritional benefits of whole fresh fruits. We believe the snacks you enjoy everyday should be simple, clean and transparency. We deliver well-designed, affordable and natural dried fruit directly to you. Read more about our brand here.
You can try any Onely Nature product without membership. By using a membership model, we’re able to deliver a better value than traditional brands. Annual membership is RM 129.
When you become a member of Onely Nature you get 1 pack of dried fruit with FREE SHIPPING on the 5th of every month for a year.
You will also get cashback credit worth RM 129. You can use the cashback credit to redeem the product price, the maximum discount for each order is 10%.
We work through a membership model instead that allows us to deliver the highest quality at a minimal margin. We ethically source, partnering with the plating area around Malaysia to make simple, clean and natural products that are good for you, good for your wallet and good for the planet.
Shipping & Orders
On it’s way! Contact us anytime and we’ll be happy to give you an up-to-the-minute update. You can also track your information online through your account dashboard. To view order details and tracking information, just click the order in the column. You can view your complete order history or a single order.
Shipping is free for orders RM 99 or more. If your order does not meet the free shipping threshold, shipping costs will vary based on different area. Shipping fee is RM 6 for West Malaysia and RM 20 for East Malaysia.
Do you ship to Taiwan & Singapore?
Thanks for your support from Taiwan & Singapore. We do have distributor there, just contact us and we will provide you the way to order ONELY dried fruit.
If something didn’t meet your high standards, let us know. We want to make it better and make you happy. Although we don’t accept returns at this time, we’re always open to feedback and would love to know how we can improve our products.
If you receive a defective or damaged order, we’re happy to refund it within 30 days. Your refund will be issued as a credit via your original payment method. While your credit may be instant, please allow additional time for your banking or financial institution to process your credit.
Membership
Your membership is automatically added to your cart when you checkout for the first time.
So you can enjoy uninterrupted benefits, your membership will automatically renew and you will be charged your annual membership fee. If you wish to cancel your account you can email our customer service team at info@onelynature.com.
We’ll miss you but, to cancel your annual membership account, email our customer service team at info@onelynature.com. For annual memberships, please note that we refund a prorated membership fee for each month that your annual membership is active.